The psychology of e-mail

Normally I don’t link to many Cognitive Daily posts here, since I don’t think the readership of Word Munger and CogDaily intersect much. But today’s post might interest Word Munger readers. Here’s an excerpt:

Kruger and his team argue that their study demonstrates that writers are generally overconfident about what their readers will understand. While confidence about our writing matches our confidence about speaking, in reality, we’re less able to convey those intentions in writing. Amazingly, readers, too, believe they can effectively judge the writer’s intent, so the potential for miscommunicating in e-mail is amplified. The research also appears to support John Scalzi’s claim that “speaking what you write” can improve writing, with a caveat: to better understand the potential for misreading, you should try to read your words using an intonation opposite what you intend.

Are you kidding me? This is serious! Or, what psychologists have to say about writing e-mail

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